Training Resources

Quality

A: Audio tape
B: Book
CD: CD-ROM
V: Video
* Includes supporting materials

Number

Title

A1106Creating Quality
A1107Productivity Through People
A1108How to Make Things Happen
A1109LYour Personal Excellence
A1111An All-America Competitor
A1111Management Crossroads
A1112No Such thing as a Commodity
A1112Perception is all There Is
A1113Customer Obsessed Company
A1113Listening: The Heart of Customer
A1114Quality: It's All in the People
A1114Quickening the Pace of Innovation
A1115Global Quality
A1115Leadership at All Levels
A1116A Forum with Tom Peters
A1116Thirty Six Promises
A1170Zapp! The Lightning of Empowerment
B1011Supreme Teams: How to make teams really work
B1014Who's Got the Ball? Teams
B1041Creating Excellence
B1045Deming Guide to Quality and Competitive Position (2 books )
B1046Deming Management Method
B1046AThe Deming Management Method
B1055Effective Teamwork
B1063Facilitation
B1109Just-in-time Making it happen
B1123Man who Discovered Quality
B1141Benchmarking for Best Practices
B1170Quality Management Journal
B1171Quality on Trial (2 books)
B1220The Man Who Discovered Quality
B1226Total Quality Focus: Participant guide
B1250Team & Organization Development Sourcebook
B1259Putting Total Quality Management to Work
B1260The Quality Journey
B1262Managing the Change Process
B1273Out of the Crisis - Deming
B1274The Fifth Discipline
B1275The New Economics- Deming
B1276Confessions of a Mgt Consultant turned CEO
B1277Understanding Variation
V1075In Search Of Excellence - Tom Peters
V1186Quality or Else
V1193Total Quality Management
V1194Supervisory Skills
V1195Roadmap for change: The Deming Approach

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